How do I check the status of my order?
Please allow sufficient time for us to prepare and ship your order, and for the order to arrive. Usually we will inform you when it has been shipped. See question 2 below for shipping time estimates. Should you not receive your order in the estimated timeframe, please be patient a few more days, and then reply to your order confirmation email and make an enquiry, or contact us (416-703-4400) and we will check the status of the item.
Thank you for your patience.
How long will it take for my order to arrive after being shipped?
You will be notified when your shipment goes out. All estimates are based on Canada Post's own delivery standard or service expectation (Xpresspost and courier services are also available upon request in the "Special Instructions" field at the end of the checkout process): |
|
|
Canadian Orders: Expedited Parcel delivers within 1 to 7 business between most destinations. |
|
U.S. Orders: Expedited Parcel U.S.A. has a delivery expectation of 6 to 12 business days between major centres in Canada and major centres in the U.S.A. (Some exceptions apply) |
|
International Orders: International Parcel - Air has a service expectation of 6 - 12 business days to many destinations. This is the preferred service used by Art Metropole, but in most cases two additional possibilities are available. The most inexpensive is International Surface parcel which will arrive in 4-6 weeks, and the quickest is International XpressPost which will arrive in 4-10 days. Please specify your preference, if you have one, in the "Special Instructions" field at the end of the checkout process. |
How do I return my order?
Please see the returns page.
For help with specific areas of our site, or for more information about online shopping, please choose from a topic below.
If you can't find the answer you're looking for, please contact us.
Ordering
Becoming a CyberMember
Shopping Bag
Pricing and Shipping
Cancelling an Order
Returns
International Customers
About Us
About Art Metropole
Employment
Legal Statement
Privacy Policy
|